Terms Of Service

Last updated: May 2022

Terms and Conditions

Users/customers/third parties/vendors/merchants are responsible to get familiar with the Terms and Conditions on our website (handydaddy.ca). Booking appointments and then accommodating our technicians at the premises constitutes agreement with these Terms and Conditions and changes in the Terms and Conditions that can be made at any whenever it is needed.

 

Provisions related to appointments and repair service

Appointment slots are planned with the best intention and availability to serve our customers. All information in the appointment booking process, including conversations, is recorded by HandyDaddy for quality and training purposes and if needed as evidence to prove and confirm details related to the appointment and the repair service.

Depending on the complexity of work, weather conditions, and personal emergency issues appointments may be rescheduled or delayed and neither we nor our technicians can be liable for anything related to the appointments reschedule or delays. We will do our best to inform customers about appointment changes. At the same time, we have a right to refuse and cancel an appointment if we experience rude and disrespectful treatment by customers, out of parts required for the service, absence of appointment confirmation by the customer, or due to any other valid discretion.

We charge a service call fee for all appointments which covers our travel costs and time to make a diagnosis. The service call fee is waived when a customer goes ahead with the repair service.  The customer agrees to pay a service call fee if due for any reason customer decides not to proceed with the repair or cancel the appointment only by a phone call within 3 business hours before the appointment starting time. Estimates for the entire repair cost which includes parts and labor are provided by technicians after the diagnosis and are valid only for 3 business days.

Repair services provided by HandyDaddy have 90-day warranty coverage. The warranty coverage captures only the repair service performed by HandyDaddy and no way any repairs performed by other third parties or damages caused by the customer or any third party. The warranty is not transferrable and only exclusive to the customer and the repaired service. If we get a warranty call and then identified an issue that falls out of warranty coverage then a service call fee can be charged to the customer.

 

Personal information

Provision of personal information to us on our website or over the phone constitutes that you agree with the Privacy Policy posted on our website.

 

Review and Feedback

Customers are responsible for the accuracy of information provided in the reviews and feedback. Furthermore, customers agree that they can not use false information or abusive language in the review and feedback process. Customers agree to give HandyDaddy a chance to resolve issues or concerns, if any, caused by errors or omissions in the repair process. If HandyDaddy is not able to resolve the issue then the customer may be refunded to the maximum amount paid for the repair service.

 

Liability clause

HandyDaddy and its officers, directors, service providers, subcontractors, suppliers, interns, and employees will not be liable for any amounts that exceed the total repair fees paid by the customer. You acknowledge that your actions hereunder may constitute a breach of these Terms and Conditions or the documents they incorporate by reference, and you hereby indemnify, defend, and hold harmless HandyDaddy and its officers, directors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms and Conditions.

 

Waivers

Leaky pipes - You are aware of the dangers involved in repairing appliances that are connected to a building's plumbing system. As a result, we won't be held responsible for unintended leaks and flooding.

Moving appliances – Although technicians are not required to move appliances however in case if technician agrees to move appliances per customer request, HandyDaddy is not responsible and liable for any damages caused by the move of appliances.

 

Regulation

The laws of Canada shall govern these Terms of Service and any other agreements by which we give you Services and will be followed in its interpretation.

 

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